Vivint is a home security system that provides smart home automation and security solutions. The company was founded in 1999 and has since become one of the largest home security providers in North America. Vivint offers a range of services including professional installation, 24/7 monitoring, and mobile app control.
One of the standout features of Vivint is its smart home automation capabilities. The system is designed to integrate with a variety of smart home devices, including thermostats, locks, and cameras. This allows homeowners to control and monitor their homes from anywhere, using their smartphones or other devices. Vivint also offers a range of security sensors and cameras that can detect motion, sound, and other events, and alert homeowners to potential threats.
Overall, Vivint is a comprehensive home security system that offers a range of features and services. Its smart home automation capabilities and professional installation make it an attractive option for homeowners looking for a reliable and easy-to-use security system.
Contents
Understanding Vivint Home Security System
Vivint Home Security System is a leading smart home security company that provides comprehensive home security solutions. This section will provide a brief overview of the system components and functionality.
System Components
The Vivint Home Security System consists of the following components:
- Master Control Panel: This is the central hub of the system that controls all the other components.
- Outdoor and Indoor Security Cameras: These cameras provide live video feeds and recordings of the surroundings.
- Doorbell Cameras: These cameras are integrated into the doorbell and allow homeowners to see and speak with visitors remotely.
- Smart Locks: These locks allow homeowners to lock and unlock doors remotely and monitor who enters and exits the home.
- Motion Sensors: These sensors detect motion and trigger the alarm if there is any unauthorized movement.
- Smoke and Carbon Monoxide Detectors: These detectors alert homeowners in case of a fire or carbon monoxide leak.
System Functionality
The Vivint Home Security System is designed to provide comprehensive home security solutions. The system is equipped with advanced features that allow homeowners to monitor and control their homes remotely. Some of the key features include:
- Smart Deter Technology: This technology uses light and sound to scare away potential intruders before they become burglars.
- 24/7 Monitoring: The system is monitored 24/7 by professionals who alert homeowners and authorities in case of an emergency.
- Mobile App: The Vivint mobile app allows homeowners to control and monitor their homes remotely from anywhere in the world.
- Customizable Alerts: Homeowners can customize alerts to receive notifications when a door is opened, motion is detected, or a smoke alarm goes off.
- Professional Installation: The system is professionally installed by Vivint technicians who ensure that all components are installed and functioning properly.
In summary, the Vivint Home Security System provides comprehensive home security solutions that are designed to protect homeowners and their families. With advanced features such as smart deter technology, 24/7 monitoring, and customizable alerts, homeowners can have peace of mind knowing that their homes are protected at all times.
Installation Process
Vivint offers two installation options for its home security system: professional installation and DIY installation.
Professional Installation
Vivint’s professional installation service is designed to make the process as easy as possible for customers. When you purchase a Vivint system, one of their experienced Smart Home Pros will take care of the entire installation process for you. This includes installing all of the equipment and setting up the system to ensure that everything is working properly.
One of the key benefits of a Vivint system is professional installation. The Smart Home Pros are trained to install all of the equipment in the most efficient and effective way possible. They will also provide you with product training to ensure that you know how to use your new system. This personalized, one-on-one training is an excellent way to get the most out of your new system.
DIY Installation
For those who prefer a more hands-on approach, Vivint also offers DIY installation. However, it’s important to note that Vivint’s system is not designed for DIY installation. The company strongly recommends professional installation to ensure that your system is installed correctly and works properly.
If you do choose to install your system yourself, Vivint provides detailed instructions and videos to guide you through the process. However, troubleshooting a DIY home security system and its many different components can be difficult and frustrating. Trying to get help with integrating smart devices can take you down a rabbit hole of help videos and forums looking for answers. With a Vivint system, you can call or chat online any time for assistance with your system.
Overall, Vivint’s installation process is designed to be as easy and convenient as possible for customers. Whether you choose professional installation or DIY installation, Vivint provides the support you need to ensure that your system is installed correctly and works properly.
Pricing and Packages
Vivint offers a range of home security packages to suit different needs and budgets. Customers can choose from standard packages or create their custom package to fit their unique home security requirements.
Standard Packages
Vivint offers three standard packages: Smart Security, Smart Home, and Smart Home Video. The Smart Security package includes 24/7 monitoring, a touchscreen panel, and door and window sensors. The Smart Home package includes all the features of the Smart Security package, plus smart home automation features such as smart locks, smart thermostat, and smart lighting control. The Smart Home Video package includes all the features of the Smart Home package, plus indoor and outdoor cameras for video monitoring.
The monthly monitoring fee starts at about $40 per month. If customers choose to finance their equipment, their payment will also include the cost of their equipment. Individual equipment prices range from $50 to $399. Vivint’s prices are comparable to similar high-tech systems, despite charging a premium compared to the overall market.
Custom Packages
Customers can create their custom package by selecting the equipment and features they need. This option allows customers to tailor their home security system to their specific needs. Customers can choose from a wide range of equipment, including doorbell cameras, smart locks, smart garage door controllers, and more. The Smart Home Pros will get to know the unique home needs of the customer and create the perfect system just for them.
Customers can call Vivint at 844.693.2677 to talk with a pro to get started. The Smart Home Pros will help customers choose the right equipment and features for their custom package and provide personalized pricing.
In summary, Vivint offers a range of standard packages and the option to create custom packages to meet customers’ unique home security needs. The monthly monitoring fee starts at about $40 per month, and individual equipment prices range from $50 to $399. Customers can call Vivint at 844.693.2677 to get started.
Customer Service and Support
Vivint Home Security System offers excellent customer service and support to its customers. Their representatives are available 24/7 to assist with any issues or concerns.
Customer Support
Vivint’s customer support team is knowledgeable and helpful when it comes to answering questions about the system, billing, and account management. Customers can contact them via phone or chat for assistance. They also offer a comprehensive online help center with articles and videos that cover a wide range of topics, from installation to troubleshooting.
In addition, Vivint has a dedicated team for solar energy sales and customer service. Customers interested in adding renewable energy to their smart home can chat with a Vivint representative to learn more.
Technical Support
Vivint’s technical support team is well-equipped to handle any issues related to the system’s hardware and software. They can assist with installation, troubleshooting, and repairs. Customers can reach them via phone or chat for immediate assistance.
Vivint also offers a mobile app that allows customers to control their system remotely and access technical support. The app provides step-by-step instructions for installation and troubleshooting, making it easy for customers to resolve issues on their own.
Overall, Vivint Home Security System’s customer service and support are top-notch, providing customers with peace of mind and confidence in their system.
Benefits of Vivint Home Security System
Vivint Home Security System offers a range of benefits that make it an excellent choice for homeowners who want to protect their homes and loved ones. Here are some of the benefits of Vivint Home Security System.
Home Safety
One of the primary benefits of Vivint Home Security System is home safety. With Vivint Home Security System, homeowners can rest assured that their homes are protected from burglars, intruders, and other potential threats. Vivint Home Security System features Smart Deter technology, which uses light and sound to scare away potential burglars before they become a threat. Additionally, Vivint Home Security System includes a range of sensors that can detect motion, smoke, and carbon monoxide, alerting homeowners to potential dangers.
Smart Home Integration
Another benefit of Vivint Home Security System is smart home integration. Vivint Home Security System is designed to work seamlessly with other smart home devices, such as smart thermostats, smart locks, and smart lights. This integration allows homeowners to control their entire home from a single app, making it easy to manage their home’s security and energy usage.
Vivint Home Security System also includes a range of home automation features, such as automatic door locks, automatic lights, and automatic temperature control. These features help homeowners save time and energy, making their homes more comfortable and convenient.
In summary, Vivint Home Security System offers a range of benefits, including home safety and smart home integration. With Vivint Home Security System, homeowners can rest assured that their homes are protected from potential threats, while also enjoying the convenience and energy savings of a smart home.
Drawbacks and Limitations
Despite the many benefits of Vivint home security system, there are some drawbacks and limitations that customers should be aware of before making a purchase. This section will discuss the two main areas where Vivint may fall short: contractual obligations and system limitations.
Contractual Obligations
One of the main complaints about Vivint is the length of their contracts. Customers are required to sign a contract for a minimum of 42 months, which is longer than the industry standard of 36 months. This can be a turn off for some customers who do not want to commit to such a long-term contract.
Additionally, Vivint’s contracts are not always easy to cancel. Customers who want to cancel their contract before the end of the term may be required to pay a cancellation fee. This fee can be as high as 100% of the remaining balance on the contract, which can be a significant amount of money.
System Limitations
Another limitation of Vivint home security system is that it may not be suitable for all homes. The system relies on a strong Wi-Fi connection, and homes with poor Wi-Fi signal may experience issues with the system. Additionally, the system may not be compatible with all smart home devices, which can limit its functionality.
Another limitation is that Vivint’s equipment is proprietary, which means that customers cannot use third-party devices with the system. This can be frustrating for customers who already have smart home devices that they want to integrate with their security system.
Finally, Vivint’s system is not the most affordable option on the market. While the company does offer financing options, customers should be prepared to pay a higher monthly fee compared to other home security systems.
In conclusion, while Vivint home security system has many benefits, it is important for customers to be aware of the drawbacks and limitations before making a purchase. The company’s long-term contracts, system limitations, and higher monthly fees may not be suitable for everyone.
Conclusion
Vivint Home Security System is a top choice for homeowners looking for a comprehensive and customizable home security system. With its professionally installed equipment, highly customizable smart packages, and AI-powered security cameras, Vivint delivers a unique smart home security experience that no other security system on the market can match.
One of the standout features of Vivint is its exclusive Smart Deter technology, which uses light and sound to scare away potential intruders before they become burglars. This technology is a powerful deterrent that can help keep your home safe and secure.
Another advantage of Vivint is its highly customizable smart packages. Customers can choose from a wide range of equipment and features, including smart locks, door and window sensors, motion detectors, and more. This allows homeowners to create a security system that meets their unique needs and preferences.
Additionally, Vivint’s AI-powered security cameras are highly advanced and can detect and alert homeowners to potential threats in real-time. This feature is especially useful for homeowners who want to keep an eye on their property while they are away.
Overall, Vivint Home Security System is a reliable and effective home security solution that provides homeowners with peace of mind. Its combination of professionally installed equipment, highly customizable smart packages, and advanced AI-powered security cameras make it a top choice for homeowners looking for a comprehensive and customizable home security system.
Frequently Asked Questions
What is the monthly monitoring fee for Vivint?
The monthly monitoring fee for Vivint depends on the level of service the customer chooses. The Smart Protect plan is $29.99 per month, which covers basic home security monitoring. The Smart Home plan is $39.99 per month, which includes smart home automation features. The Smart Home Video plan is $44.99 per month, which includes video monitoring features.
What is the base price for Vivint?
The base price for Vivint depends on the equipment and services the customer selects. Vivint offers a range of equipment and services, including security cameras, doorbell cameras, smart locks, and more. Customers can customize their packages to fit their needs and budget.
How do I contact Vivint customer service?
Customers can contact Vivint customer service by phone or email. The phone number for customer service is 1-800-216-5232. Customer service is available 24/7.
Does Vivint offer 24-hour customer service?
Yes, Vivint offers 24-hour customer service. Customers can contact Vivint customer service at any time of day or night.
What are the features of the Vivint app?
The Vivint app allows customers to control their home security system and smart home devices from their mobile devices. Customers can arm and disarm their security system, view live and recorded video footage, lock and unlock doors, and adjust their thermostat, among other features.
How do Vivint security cameras work?
Vivint security cameras use motion detection technology to detect movement in the camera’s field of view. When motion is detected, the camera will begin recording and send an alert to the customer’s mobile device. Customers can view live and recorded video footage from their mobile devices using the Vivint app.
